I design, code, and animate, but my focus is on growing people & products.
I design, code, and animate, but my focus is on growing people & products.
— Product/Growth Design Director—
Product Design & Growth Design
We reduced our ecommerce return rate by 6.3% by designing product reviews with the aim of building confident purchasing behavior.
Ecommerce
Craft
Research
We reduced our ecommerce return rate by 6.3% by designing product reviews with the aim of building confident purchasing behavior.
Ecommerce
Craft
Research
We reduced our ecommerce return rate by 6.3% by designing product reviews with the aim of building confident purchasing behavior.
Ecommerce
Craft
Research
We drove card applications and higher engagement by redesigning the mobile app experience to cater to our customers true needs.
Banking
Craft
Research
We drove card applications and higher engagement by redesigning the mobile app experience to cater to our customers true needs.
Banking
Craft
Research
We drove card applications and higher engagement by redesigning the mobile app experience to cater to our customers true needs.
Banking
Craft
Research
When researching Marriott's customers on the mobile app, we found new designable opportunities beyond transactions.
Hospitality
UX/UI
Design Thinking
When researching Marriott's customers on the mobile app, we found new designable opportunities beyond transactions.
Hospitality
UX/UI
Design Thinking
When researching Marriott's customers on the mobile app, we found new designable opportunities beyond transactions.
Hospitality
UX/UI
Design Thinking
I redesigned a scouting app with one thing in mind - the pure enjoyment of learning and accomplishing new things and sharing about it.
Gamification
UX/UI
Children
I redesigned a scouting app with one thing in mind - the pure enjoyment of learning and accomplishing new things and sharing about it.
Gamification
UX/UI
Children
I redesigned a scouting app with one thing in mind - the pure enjoyment of learning and accomplishing new things and sharing about it.
Gamification
UX/UI
Children
We reduced time to complete training by 47% and increased pass rates by 132% by implementing sensory and 3D experiences.
Healthcare LMS
Craft
3D & Animation
We reduced time to complete training by 47% and increased pass rates by 132% by implementing sensory and 3D experiences.
Healthcare LMS
Craft
3D & Animation
We reduced time to complete training by 47% and increased pass rates by 132% by implementing sensory and 3D experiences.
Healthcare LMS
Craft
3D & Animation
We dropped queue times in stores from 16 minutes to 6 minutes by redesigning the process, training, and POS interfaces.
Supply Chain
Craft
Omnichannel
We dropped queue times in stores from 16 minutes to 6 minutes by redesigning the process, training, and POS interfaces.
Supply Chain
Craft
Omnichannel
We dropped queue times in stores from 16 minutes to 6 minutes by redesigning the process, training, and POS interfaces.
Supply Chain
Craft
Omnichannel
We identified $30M in growth opportunities by getting hyperfocused and collaborating across the organization.
Vision Planning
Design Thinking
Roadmapping
We identified $30M in growth opportunities by getting hyperfocused and collaborating across the organization.
Vision Planning
Design Thinking
Roadmapping
We identified $30M in growth opportunities by getting hyperfocused and collaborating across the organization.
Vision Planning
Design Thinking
Roadmapping
We improved SUPR-Q by 8.8% and unlocked $26M in EBITDA simply by listening to our customers with data we collected and maintained.
Research
Vision Planning
Roadmap
We improved SUPR-Q by 8.8% and unlocked $26M in EBITDA simply by listening to our customers with data we collected and maintained.
Research
Vision Planning
Roadmap
We improved SUPR-Q by 8.8% and unlocked $26M in EBITDA simply by listening to our customers with data we collected and maintained.
Research
Vision Planning
Roadmap
Currently
Currently
Currently
Keybank
Director of Product Design
Director of Product Design
Opomnia
Founder
Founder
Goodest Design Club
Founder & Mentor
Founder & Mentor
Weatherhead School of Management
Adjunct Professor
Adjunct Professor
Digital Influx
Advisor
Advisor
Previously
Previously
Previously
Rite Aid
Head of Experience Design & Research
Head of Experience Design & Research
Fashionphile
VP of Product
VP of Product
Nordstrom
Head of UX
Head of UX
Intouch Solutions
Director of Strategy
Director of Strategy
Coyne
Digital Creative Director
Digital Creative Director
Ogilvy Health
Digital Art Director, UX
2025 Josh Lee
uramlee@gmail.com
2025 Josh Lee
uramlee@gmail.com