I'm Josh and I design, code, and animate, but my focus is on growing people & products.
I'm Josh and I design, code, and animate, but my focus is on growing people & products.
— Product/Growth Design Director—
Product Design & Growth Design
Nordstrom Rack + Hautelook
Helping customers purchase with confidence and reduce returns
We reduced our ecommerce return rate by 6.3% by designing product reviews with the aim of building confident purchasing behavior.
Ecommerce
Craft
Research
Nordstrom Rack + Hautelook
Helping customers purchase with confidence and reduce returns
We reduced our ecommerce return rate by 6.3% by designing product reviews with the aim of building confident purchasing behavior.
Ecommerce
Craft
Research
Nordstrom Rack + Hautelook
Helping customers purchase with confidence and reduce returns
We reduced our ecommerce return rate by 6.3% by designing product reviews with the aim of building confident purchasing behavior.
Ecommerce
Craft
Research
Marriott
Creating delight in worst case scenarios during travel
When researching Marriott's customers on the mobile app, we found new designable opportunities beyond transactions.
Hospitality
UX/UI
Design Thinking
Marriott
Creating delight in worst case scenarios during travel
When researching Marriott's customers on the mobile app, we found new designable opportunities beyond transactions.
Hospitality
UX/UI
Design Thinking
Marriott
Creating delight in worst case scenarios during travel
When researching Marriott's customers on the mobile app, we found new designable opportunities beyond transactions.
Hospitality
UX/UI
Design Thinking
Scouting America
Reimagining tracking and adolescent learning through gamification
I redesigned a scouting app with one thing in mind - the pure enjoyment of learning and accomplishing new things and sharing about it.
Gamification
UX/UI
Children
Scouting America
Reimagining tracking and adolescent learning through gamification
I redesigned a scouting app with one thing in mind - the pure enjoyment of learning and accomplishing new things and sharing about it.
Gamification
UX/UI
Children
Scouting America
Reimagining tracking and adolescent learning through gamification
I redesigned a scouting app with one thing in mind - the pure enjoyment of learning and accomplishing new things and sharing about it.
Gamification
UX/UI
Children
Semler Scientific
Helping clinicians retain learnings faster
We reduced time to complete training by 47% and increased pass rates by 132% by implementing sensory and 3D experiences.
Healthcare LMS
Craft
3D & Animation
Semler Scientific
Helping clinicians retain learnings faster
We reduced time to complete training by 47% and increased pass rates by 132% by implementing sensory and 3D experiences.
Healthcare LMS
Craft
3D & Animation
Semler Scientific
Helping clinicians retain learnings faster
We reduced time to complete training by 47% and increased pass rates by 132% by implementing sensory and 3D experiences.
Healthcare LMS
Craft
3D & Animation
Nordstrom
Helping employees process returns faster and accurately
We dropped queue times in stores from 16 minutes to 6 minutes by redesigning the process, training, and POS interfaces.
Supply Chain
Craft
Omnichannel
Nordstrom
Helping employees process returns faster and accurately
We dropped queue times in stores from 16 minutes to 6 minutes by redesigning the process, training, and POS interfaces.
Supply Chain
Craft
Omnichannel
Nordstrom
Helping employees process returns faster and accurately
We dropped queue times in stores from 16 minutes to 6 minutes by redesigning the process, training, and POS interfaces.
Supply Chain
Craft
Omnichannel
Fashionphile
Faciliating customer-first planning across a the whole company
We identified $30M in growth opportunities by getting hyperfocused and collaborating across the organization.
Vision Planning
Design Thinking
Roadmapping
Fashionphile
Faciliating customer-first planning across a the whole company
We identified $30M in growth opportunities by getting hyperfocused and collaborating across the organization.
Vision Planning
Design Thinking
Roadmapping
Fashionphile
Faciliating customer-first planning across a the whole company
We identified $30M in growth opportunities by getting hyperfocused and collaborating across the organization.
Vision Planning
Design Thinking
Roadmapping
Rite Aid
Helping employees make customer-driven decisions with data
We improved SUPR-Q by 8.8% and unlocked $26M in EBITDA simply by listening to our customers with data we collected and maintained.
Research
Vision Planning
Roadmap
Rite Aid
Helping employees make customer-driven decisions with data
We improved SUPR-Q by 8.8% and unlocked $26M in EBITDA simply by listening to our customers with data we collected and maintained.
Research
Vision Planning
Roadmap
Rite Aid
Helping employees make customer-driven decisions with data
We improved SUPR-Q by 8.8% and unlocked $26M in EBITDA simply by listening to our customers with data we collected and maintained.
Research
Vision Planning
Roadmap
Misc
A hodge podge of different projects & curiousities
Misc
A hodge podge of different projects & curiousities
Misc
A hodge podge of different projects & curiousities
Currently
Currently
Currently
Keybank
Director of Product Design
Director of Product Design
Director of Product Design
Opomnia
Founder
Founder
Founder
Goodest Design Club
Founder & Mentor
Founder & Mentor
Founder & Mentor
Weatherhead School of Management
Adjunct Professor
Adjunct Professor
Adjunct Professor
Digital Influx
Advisor
Advisor
Advisor
Previously
Previously
Previously
Rite Aid
Head of Experience Design & Research
Head of Experience Design & Research
Head of Experience Design & Research
Fashionphile
VP of Product
VP of Product
VP of Product
Nordstrom
Head of UX
Head of UX
Head of UX
Intouch Solutions
Director of Strategy
Director of Strategy
Director of Strategy
Coyne
Digital Creative Director
Digital Creative Director
Digital Creative Director
Ogilvy Health
Digital Art Director, UX
2025 Josh Lee
uramlee@gmail.com
2025 Josh Lee
uramlee@gmail.com
2025 Josh Lee
uramlee@gmail.com